Capital One Glitch Affects Finances Of Numerous Customers

Capital One Financial Corp. (NYSE: COF) has resolved a technical glitch that that prevented people from withdrawing or depositing funds into their accounts. Many Capital One customers had to wait several hours before they could access their money. It was not immediately clear how many customers were affected by the outage.

The outage was disclosed on Capital One’s Customer Service Twitter account shortly after 9 a.m. Friday. Some people had direct deposits scheduled that weren’t added to their accounts. Other people found that they were unable to use their debit cards. Customers couldn’t transfer money or access their info using the bank’s app or at an ATM.  

Many people took to Twitter to vent about the massive outage. The issue appeared to be especially problematic for customers relying on direct deposited paychecks to pay bills, which are often due around the beginning of the month. Hundreds of customers reached out to Capital One on its social media pages and complained of long wait times over the phone.

In the afternoon, more than five hours after the disruption was discovered the bank’s customer service Twitter account tweeted that the issue affecting its customers had been resolved. The bank said, “Customers are not responsible for any fees associated with this issue. We encourage customers to reach out to us if they continue to experience any difficulties.” However, some account holders tweeted afterward, saying they still couldn’t access their direct deposits, or transfer funds. 

This is not the first major issue Capital One has faced this year. Back in July, Capital One was hacked in a breach that resulted in the theft of data from more than 100 million U.S. citizens. The bank is still dealing with the fallout from that incident.



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